Return Policy
At Mitchell Shoes, we want you to step out in perfect comfort. We understand that finding the right fit for wide feet can sometimes be tricky, or you might simply change your mind. That is why we offer a hassle-free, risk-free return process.
1. 7-Day Free Returns (Size Mismatch & Change of Mind)
If your shoes do not fit perfectly, or if you are not entirely satisfied with your purchase, you can apply for a return within 7 days of receiving your items.
- Size Mismatch: If the shoes are too tight, too loose, or pinch your feet, you can return them for free.
- Change of Mind / Product Dislike: If you simply do not like the style, color, or look of the shoes, you are fully eligible for a free return.
2. Return Eligibility & Conditions
To be eligible for a return, your item must meet the following conditions:
- The shoes must be unused, unwashed, and in the same pristine condition that you received them.
- The shoes must be tried on a clean, carpeted surface to avoid scratching or marking the outsoles.
- The items must be kept and returned in their original, undamaged packaging (including the branded shoebox and all accessories/tags).
- To complete your return, we require a valid receipt, order number, or proof of purchase.
3. Zero Return Fees (No Hidden Costs)
- Restocking Fee: $0.00. Mitchell Shoes does not charge any restocking, handling, or processing fees for returned items.
- Return Shipping Fee: $0.00. We offer free return shipping for all eligible returns within the 7-day window.
4. How to Initiate a Return & Return Address
To ensure your package is processed safely and efficiently, please follow our standard return procedure. Please do NOT send your purchase back to the manufacturer or the address listed on the original shipping box.
Step-by-Step Return Process:
1. Contact our customer support team at support@mitchellshoes.com within 7 days of delivery. Provide your Order Number and a brief reason for the return (e.g., "Size too small").
2. Our team will verify your purchase and email you a Pre-paid Return Shipping Label along with return instructions within 24 hours.
3. Pack the shoes securely in their original packaging, attach the pre-paid label, and ship it to our authorized return center listed below.
Phone: +84-28-6291-4556
Return Addresses: Room D07, 8/F, Phase 2, Kai Tak Factory Building, 99 King Fook Street, San Po Kong, Hong Kong
5. Fast 7-Day Refund Processing
Once your return package arrives at our authorized warehouse and passes our quality inspection, we will process your refund immediately.
- Refund Processing Time: We guarantee to process and issue your refund within 7 business days of receiving the returned package.
- Refund Method: The refund will be credited back automatically to your original method of payment (PayPal, Credit Card, etc.).
- Bank Posting Time: Please note that depending on your financial institution, it may take an additional 2-5 business days for the funds to reflect in your account after we process the refund.
Contact Us
If you have any questions regarding your fit, sizing, or the return process, please reach out to us:
- Email: support@mitchellshoes.com
- Phone: +84-28-6291-4556
- Operating Hours: Monday - Friday, 9:00 AM - 6:00 PM (GMT+7)